Return & Refund Policy
At 【请替换：店铺名称】, your satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return by following the guidelines below.
Return Eligibility
Return requests must be submitted within 14 days from the date of delivery.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging, labels, and accessories.
- Show no signs of damage, wear, or misuse.
- Be suitable for resale after inspection.
Non-Returnable Items
The following products cannot be returned:
- Customized or personalized products.
- Digital products or downloadable content.
- Gift cards or store credit.
- Clearance or final sale items.
- Products that have been used or altered after delivery.
Refund Process
Once we receive and inspect your returned item to confirm it meets the return criteria, we will process your refund to the original payment method.
Refunds are generally issued within 5-10 business days, depending on your payment provider.
Issues with Your Order: Incorrect, Missing, or Damaged Items
If your order arrives with missing, damaged, or incorrect items, please keep the original packaging and items until your claim has been reviewed.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or an incorrect product sent by us.
Shipping fees for purchases are calculated and displayed at checkout.
Order Cancellation
You may request to cancel your order within 24 hours after placing it. After this period, cancellations may no longer be possible.
Shipping and Processing Times
Order Processing Time: 1-3 business days
Shipping Time: 7-12 business days
Contact Us
If you have any questions about returns or refunds, please contact our customer service at 【请替换：客服邮箱】.